Across three qualifying deposits
Responsible Gaming
Smokace Casino holds a licence issued by the Curaçao Gaming Control Board under reference number OGL/2024/112/0974. The site uses SSL encryption, mandatory KYC verification, and two-factor authentication to protect player accounts.
Gamble responsibly
Responsible gaming means keeping gambling within limits that are affordable, controlled and appropriate for your personal circumstances. Gambling outcomes are based on chance, and no strategy can guarantee a win. Previous results do not predict future results, and a losing session cannot be corrected by continuing to play or increasing your stakes.
Before you begin, decide how much time and money you are comfortable spending. Treat that amount as an entertainment cost rather than an investment. Once your limit has been reached, stop playing. Avoid using money needed for rent, mortgage payments, bills, food, transport, education or other essential expenses.
- Set a spending limit before you play and do not exceed it.
- Set a time limit and take regular breaks away from gambling.
- Keep track of deposits, bets, wins and losses rather than relying on memory.
- Never chase losses by trying to win back money through further gambling.
- Do not gamble when you are upset, under the influence of alcohol or drugs, or feeling pressured.
- Do not borrow money, use credit intended for essential expenses or sell possessions to gamble.
- Remember that a win is not guaranteed, regardless of the game, stake or previous result.
- Keep gambling separate from financial decisions and do not treat it as a source of income.
It can also help to be open with someone you trust about your gambling. A friend, partner or family member may notice changes in your behaviour before you do. Asking for support early is a practical step and does not mean you have failed.
Tools to help you stay in control
Account controls can help you manage your play. Depending on the options available on the service, you may be able to set deposit, wagering, loss or session limits, take a temporary break, or request that your account be closed. These tools are most effective when they are selected before gambling becomes difficult to manage.
Set limits before playing
Choose an amount and period that reflect your income, regular expenses and other commitments. A limit should be an amount you can lose without affecting your financial wellbeing. If the available settings allow you to choose a cooling-off or review period, consider using one that gives you time to make a calm decision.
Take a break
A temporary break can be useful if you feel distracted by gambling, are spending more time than planned or want to reassess your habits. During a break, do not create another account or use another person’s account to continue playing. The purpose of a break is to give you space away from gambling.
Self-exclusion
If you believe gambling is no longer safe or enjoyable for you, consider self-exclusion. Self-exclusion is a formal request to prevent or restrict access to gambling services for a chosen period or until further notice, subject to the processes that apply to the service. If you request self-exclusion, provide any information needed to identify your account and do not attempt to bypass the restriction.
If you would like to use a limit, break or self-exclusion option, review the relevant account settings or contact the available support channel through the website. We will not invent or assume a particular process, timeframe or restriction, so check the current information provided on the service before making a request.
- Decide which control is appropriate for your situation.
- Apply the control through your account or the available support process.
- Keep a record of the control and any review date shown to you.
- Do not try to work around a restriction by opening another account.
- Contact a qualified support service if you need help staying away from gambling.
Recognising signs of gambling harm
Gambling harm can affect finances, relationships, work, study, sleep and mental health. It may develop gradually, and you do not need to wait for a crisis before seeking help. Consider taking a break and speaking with someone if any of the following signs apply to you.
- You gamble for longer or spend more than you intended.
- You regularly think about gambling when you are not playing.
- You increase your stakes to try to achieve the same excitement.
- You chase losses or return soon after losing to try to recover money.
- You hide your gambling, deposits, transactions or losses from others.
- You borrow money, miss bills or use savings to continue gambling.
- You feel anxious, guilty, irritable or distressed because of gambling.
- You cancel plans, miss work or neglect responsibilities to gamble.
- You have tried to cut back or stop but have not been able to do so.
- Gambling is causing conflict with family, friends or people you work with.
If these signs sound familiar, stop gambling and seek independent help. You can speak with a qualified counsellor, financial counsellor, health professional or gambling support service in Australia. Support may be available for you as well as for family members or friends affected by another person’s gambling.
If gambling has contributed to feelings of hopelessness, severe distress or thoughts of self-harm, seek urgent assistance through the appropriate emergency or crisis service in your area. If you or another person is in immediate danger, contact emergency services. Your safety comes first.
Supporting someone else
If you are concerned about another person, choose a calm time to talk. Describe what you have noticed without judgement, listen to their concerns and encourage them to contact professional support. Avoid lending money to cover gambling losses or taking responsibility for managing their account. You can seek advice for yourself even if the other person is not ready to ask for help.
Our approach and your responsibilities
Responsible gaming is a shared responsibility. Smokace Casino provides information and may provide account controls intended to support safer play. We may also apply checks, restrictions or other measures where required by applicable rules or where account activity raises responsible gaming concerns. These measures should not be treated as a guarantee that gambling harm will be prevented.
You are responsible for providing accurate information, maintaining the security of your account and using only your own account. Do not allow another person to gamble through your account, and do not use another person’s account. Account sharing can make it harder to identify harmful patterns and may breach the applicable terms.
Only adults who meet the applicable legal requirements should use gambling services. Keep your login details and devices secure, particularly if children or other vulnerable people may have access to them. Consider using device controls, payment safeguards and other household measures to reduce unintended access.
Promotional communications and offers should never encourage you to gamble beyond your means. You can review the communication preferences available through the service and stop engaging with promotional material if it makes it harder to control your play. Promotional activity does not change the fact that gambling involves risk and that losses are possible.
For current information about available limits, breaks, self-exclusion and support options, refer to the relevant account pages and applicable terms on the website. Features may depend on your location, account status and the requirements that apply at the time. If you are unsure which option is right for you, stop playing and seek independent advice rather than continuing to gamble while making a decision.
Responsible gaming should always come before continued access to gambling. Set a clear budget, take regular breaks and ask for help early if gambling stops feeling like entertainment. There is no need to manage a concern alone.