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Privacy Policy
Smokace Casino holds a licence issued by the Curaçao Gaming Control Board under reference number OGL/2024/112/0974. The site uses SSL encryption, mandatory KYC verification, and two-factor authentication to protect player accounts.
Information we may collect
Smokace Casino may collect information that is needed to provide and manage an online gaming account. The information collected can vary depending on the services you use, the checks required and the way you interact with the website. We aim to collect information that is relevant to these purposes and not more than reasonably necessary.
Account and identity details
When you register or update an account, we may handle details such as your name, date of birth, contact information, account login details, residential information and preferences. We may also record information about your account activity, requests, communications with support and choices relating to marketing or privacy.
Verification information
To help confirm identity, age and eligibility, we may request verification documents or other information. This can include copies of identity documents, information about your address and details needed to complete customer due diligence. Verification information may also be used for security, responsible gaming and anti-fraud checks.
Payments and transactions
We may handle payment and transaction records, including deposits, withdrawals, wagers, account balances, payment method information and related references. Payment information may be processed by specialist payment providers. We do not need to retain complete payment card details where a service provider can securely process the payment on our behalf.
Technical and usage information
When you use the website, we may receive device and technical information such as your IP address, browser type, operating system, device identifiers, language settings, pages visited, approximate location, access times and interactions with website features. We may also receive information from cookies and similar technologies.
How and why information is used
Personal information may be used to operate the website and provide casino services, maintain account security and meet operational, legal and compliance requirements. The purposes for handling information may include:
- Creating, administering and maintaining your account.
- Processing deposits, withdrawals and other account transactions.
- Confirming identity, age and eligibility where checks are required.
- Detecting, preventing and investigating fraud, money laundering, account misuse, collusion and other unlawful or prohibited activity.
- Providing customer support, responding to enquiries and resolving complaints or technical issues.
- Personalising website content, remembering preferences and improving the performance, usability and security of the website.
- Sending service communications, including account, transaction, security and operational messages.
- Sending promotional communications where permitted and where you have provided consent or another lawful basis applies.
- Managing responsible gaming measures and responding to requests for account restrictions or support.
- Meeting record-keeping, reporting and other obligations that apply to online gaming services.
- Establishing, exercising or defending legal rights and managing disputes.
Where information is used for marketing, you can ask us to stop sending promotional communications. Service messages that are necessary to operate or secure your account may still be sent. We may combine information collected through the website with information supplied by you during support or verification processes where this is reasonably required for the purposes described in this policy.
Sharing information
Information may be shared with carefully selected service providers that help operate the website. These providers may support payment processing, identity and age verification, fraud prevention, technology, hosting, customer support, communications, security, analytics and compliance functions. They are expected to handle information only for authorised purposes and with suitable safeguards.
Information may also be disclosed where reasonably necessary to comply with a legal or regulatory requirement, respond to a valid request from an authorised body, protect players or the website, investigate suspected wrongdoing, or establish and protect legal rights. We do not sell personal information as a general business practice.
International handling
Some service providers or technical systems may be located outside Australia, which means personal information may be processed or stored in another country. Where this occurs, reasonable steps are taken to use appropriate contractual, technical and organisational protections, while recognising that privacy rules in another country may differ from those in Australia.
Cookies, security and retention
Cookies and similar technologies
The website may use cookies and similar technologies to keep you signed in, remember settings, support security, understand how features are used and improve website performance. Some cookies are necessary for the website to function, while others may help with analytics, preferences or marketing. You can manage or disable cookies through your browser settings. If you block necessary cookies, some website features may not work correctly.
Security
Reasonable administrative, technical and organisational measures are used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, security monitoring, encryption or secure transmission methods, staff procedures and restrictions on who can view information. No online service can guarantee absolute security, so you should keep account credentials confidential and contact support promptly if you believe your account has been compromised.
Retention
Personal information is kept for as long as reasonably necessary for the purposes explained in this policy, including account administration, dispute handling, security and compliance. Some records must be retained for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of, subject to technical, legal and operational considerations.
Third-party websites
The website may contain links or integrations to third-party services. Those services may have their own privacy policies and practices. This Privacy Policy does not control how an external website collects or uses information, so you should review its terms before providing personal details.
Your privacy rights and how to contact us
Depending on the circumstances and applicable requirements, you may have rights relating to personal information held about you. These rights can include asking for access to your information, requesting correction of inaccurate or incomplete information, asking for deletion where it is no longer required or may lawfully be removed, and withdrawing consent to marketing communications. Withdrawal of marketing consent does not necessarily affect processing required to operate your account, complete transactions, maintain security or meet legal obligations.
Making a data request
To exercise your data rights, including access, correction, deletion or withdrawal of consent to marketing, contact support@smokace-casino.best. Please describe your request clearly and provide enough information for us to identify your account. We may need to verify your identity before responding, particularly where the request involves sensitive information or account security. We may ask for further details if they are needed to locate the relevant records.
We will review and respond to valid requests within a reasonable period, taking into account the nature and complexity of the request. In some situations, access may be limited or a request may be refused where permitted or required, including where providing the information could affect another person's privacy, compromise security, prejudice an investigation or conflict with a legal record-keeping obligation. If a request cannot be fully completed, we will aim to explain the reason and identify any available options.
Complaints and policy updates
If you have a concern about the way your personal information has been handled, contact support@smokace-casino.best with details of the issue. We will review the concern and take reasonable steps to address it. You may also have the right to contact an appropriate privacy complaints body in Australia if you remain dissatisfied.
This Privacy Policy may be updated from time to time to reflect changes to the website, services, privacy practices or applicable requirements. The current version will be made available on the website. We encourage you to review this page periodically. If changes are significant, reasonable notice may be provided through the website or by another suitable method.